Privacy Policy
This template does not constitute legal advice and you are solely responsible for ensuring that you comply with your obligations under applicable laws. As data protection laws continue to evolve, you should regularly review your privacy policy to ensure that it is compliant with updated laws and regulations and accurately reflects current data processing practices. We recommend that you consult a lawyer if necessary.
Last updated: March 14, 2024
Changes to this privacy policy
How we collect and use your personal information
What personal information we collect
Information we collect directly from you
Information you provide to us directly through our Services may include:
Basic contact information including your name, address, telephone number and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address and telephone number.
Account information including your username, password and security questions.
Purchasing information including items you view, add to your shopping cart or add to your wish list.
Customer support information , including information you include in communications with us, such as: B. when sending a message via the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but doing so may result in your inability to use or access these features.
Information we collect via cookies
Information we receive from third parties
- Companies that support our website and services, such as Shopify.
- Our payment processors who collect payment information (e.g. bank details, credit or debit card information, billing address) to process your payment and fulfill your orders and to provide you with the products or services you have requested in order to fulfill our contract with you.
- When you visit our website, open emails or click on links in emails we send, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as Collect pixels, web beacons, software developer kits, third-party libraries and cookies.
How we use your personal information
- Provision of products and services. We use your personal information to provide you with the Services in accordance with our contract with you, including processing your payments, fulfilling your orders, notifications related to your account, purchases, returns, exchanges or other transactions to create your account maintain and otherwise manage to arrange shipping, facilitate returns and exchanges, and to enable you to leave reviews.
- Marketing and advertisement . We use your personal information for marketing and advertising purposes, such as sending you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites.
- Security and fraud prevention . We use your personal information to detect, investigate or take action on possible fraudulent, illegal or malicious activities. If you register to use the Services, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password or other login information with other people. If you believe your account has been compromised, please contact us immediately.
- Communication with you . We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests to be responsive to you, to provide you with effective services and to maintain our business relationship with you.
Cookies
How we share personal information
- To suppliers or other third parties who provide services on our behalf (e.g. IT administration, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
- To business and marketing partners, including Shopify, to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy policies.
- If you request or otherwise consent to us sharing certain information with third parties, e.g. B. to send you products or through your use of social media widgets or login integrations, with your consent.
- To our subsidiaries or elsewhere within our group of companies, in our legitimate interest in running a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable Terms of Use and to protect or protect the Services, our rights and the rights of our users or others defend.
category | Categories of recipients |
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Category of personal information | Categories of recipients |
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Identifiers such as basic contact information and certain order and account information | Business and marketing partners |
Commercial information such as records of products or services purchased and purchasing information | Business and marketing partners |
Internet or similar network activity such as usage data | Business and marketing partners |
User Generated Content
Third Party Websites and Links
Children's data
Security and retention of your information
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may refuse your request to the extent permitted by law.
- Right of access/knowledge. You may have the right to request access to the personal data we hold about you, including details of the ways in which we use and share your information.
- Right to deletion. You may have the right to request that we delete the personal information we hold about you.
- Right to rectification. You may have the right to request that we correct any inaccurate personal information that we hold about you.
- Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and subject to certain exceptions.
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Right to Object to Sales or Distribution or Targeted Advertising. You may have the right to direct us not to “sell” or “share” your personal information, or to object to the processing of your personal information for purposes considered “targeted advertising,” as defined in applicable data protection laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal, depending on your location, we will automatically assume that this is a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the website.
- Right to restrict and/or object to the use and disclosure of sensitive personal information. You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to that which is necessary to carry out the Services or to provide goods reasonably expected by an average individual.
- Restriction of processing : You may have the right to ask us to stop or restrict the processing of personal data.
- Withdrawal of consent : Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we deny your request. You can do this by replying directly to our rejection.
- Managing communication preferences: We may send you promotional emails, from which you can unsubscribe at any time using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as: B. those relating to your account or orders you have placed.
We use Shopify's advertising services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To prevent Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to object to our decision by contacting us using the contact details provided below or by submitting your complaint to your local data protection authority.