Refund Policy:

At A VISIOB UG we strive to provide the highest quality products and exceptional service to our customers. However, we understand that there may be situations where you would like to request a refund. Below is our refund policy:

Refund period:

• All products purchased from A VISION UG are subject to our 30-day refund and return policy. This means you have 30 days from the date of receipt to request a refund.

Eligibility for refund:

• To be eligible for a refund, the item must be in the condition in which you received it. It must be unused and in the original packaging.

     Refund procedure:

• If you would like a refund, please contact us using our contact form on our website or email us at [email address]. Provide the details of your order and the reason for your refund request.
• Once we receive your request, we will check the condition of the returned item.
• If your request is approved, we will process the refund using the same payment method used for the original purchase.
• Please note that refunds may take several business days to appear in your account depending on your bank or credit card company's processing policies.

       
Free return shipping:

• For refunds, we will cover the cost of shipping the item back. Please contact our customer service to receive a free return label.

     Damage during shipping:

• In the event of a damaged or defective item upon delivery, please contact us immediately so that we can resolve the issue as quickly as possible.

At A VISION UG we are committed to ensuring your satisfaction as a customer and resolving any issues related to your purchase. If you have any questions about our refund policy, please do not hesitate to contact us.

Last policy update: March 14, 2024