Shipment

When will my order be processed?

All orders are processed and shipped from our location in Germany. Please allow additional time for processing your order during the holidays. We process orders from Monday to Friday. Orders are processed within 3-5 business days from the order date and shipped the next day after the processing day.

How long does it take to receive my order?

After you place your order, we need approximately 7 business days to process your order. After that, delivery takes 7-14 working days to the EU and 15-30 working days for international orders (depending on location).

Will I be charged customs duties and taxes?

The prices displayed on our website are in US dollars and are tax-free, which means you may have to pay customs and tax charges once you receive your order. Import duties, fees and related customs charges may apply once your order reaches its final destination and are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs office in your country. For further details on fees, please contact your local customs office.